Refund policy

Refund & Return Policy

You can return any Drowsa pillow within 30 days of delivery for a refund. Paste this into Shopify under Settings → Policies → Refund policy.

Returns

• You have 30 days from the delivery date to request a return.
• To start, email us at [support email] with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send anything back before you hear from us.
• Items should be returned in their original condition, with the original packaging when possible.
• Return shipping costs are paid by the customer. We recommend a tracked service, because we cannot refund items that are lost on the way back to us.
• Original shipping charges, if any, are not refundable.

Refunds

• Once your return arrives and we have checked it, we will email you to confirm.
• Approved refunds go back to your original payment method within [5–10] business days. Your bank may need extra time to post it.

Family Pack (buy 2, get 1 free)

• If you return only part of a Family Pack, the refund is calculated on the amount you actually paid for the order, shared equally across the three pillows.

Damaged, defective or wrong item

• Email us at [support email] within [7] days of delivery with your order number and photos. We will send a replacement or refund you, and we will cover the return shipping.

Exchanges

• To change a color, return the pillow as described above and place a new order for the color you want.

Cancellations

• Orders can be cancelled before they ship. Email [support email] as soon as possible with your order number.